2/25/2024 0 Comments Ricoh chatbot service![]() IT management (evaluate the IT impact of the CX solution architecture).CX solution consultants (evaluate the required CX capabilities).Business Process Owners (evaluate business impact of the Servitization roadmap).This article and the VNSG / NAF servitization workshop is useful for ![]() Impact of the product and business model innovations on the CX architecture of Miele.Impact of a global C/4HANA implementation project on the CX solution architecture.Impact C/4HANA on servitization roadmap and the SAP solution architecture (SAP).The following presentations are on the workshop agenda This article is the basis for the VNSG / NAF servitization workshop on 31 January 2019. Agenda of the VNSG / NAF CX workshop on 31 January 2019 Critical success factors for a successful servitization roadmapĨ. Impact of CX solution architecture on the agile enterprise architectureħ. Impact of servitization on the (CX) solution architectureĦ. Overview capabilities of the intelligent SAP CX architecture (C/4HANA)ĥ. Impact of servitization on operating modelĤ. Impact of servitization on business modelģ. Impact of servitization on the customer service offeringsĢ. Within this article the following topics will be addressed ġ. The product manager is responsible for the introduction of the new services. The required capabilities must be determined based on business process architecture and this will result in RFC's. The best way is to start with the most feasible PMC (Product (solution?) Market Combination) based on the business model analysis. The servitization roadmap helps companies to think big but a company must start small. chatbots, RPA= Robotic Process Automation, Field service crowd sourcing) within the CX solution architecture. IoT, AI, AR/VR enabled service support, 3D services part printing) and new CX applications (e.g. ![]() Industry 4.0 introduces many new CX technologies (e.g. Tightly integrated eco-systems of companies will be working together to provide optimal value to customers. Industry 4.0 is disrupting relationships across manufacturers, customers, and suppliers. The following picture gives an overview of the servitization roadmap An agile enterprise architecture is required to quickly integrate the new service offerings and CX solution architecture. The CX solution architecture covers all touchpoints of the customer journey (interactions). Servitization has an impact on the business & operating models and the Customer Experience (CX) solution architecture (e.g. Servitization will transform the traditional product offerings into advanced service offerings and this will redefine the value propositions provided to customers. Klik hier voor meer informatie over dit event. Een deel van deze blog komt tijdens dit event ook aan bod. Op 6 juni 2019 vindt het Impact industry 4.0 op intelligent enterprise plaats. Het gaf achtergrondinformatie voor deze meeting maar is ook interessant als los artikel. The impact of Servitization on the (SAP) enterprise architectureĭit artikel was de basis voor de VNSG / NAF servitization workshop op 31 januari bij Miele Nederland.
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